Thank you for shopping with us! We strive to deliver your order as quickly and securely as possible. Below is an outline of our shipping practices:

Processing Time:

• All orders are processed within 1–2 business days (excluding weekends and holidays).
• You will receive an email with tracking information once your order has shipped.

Shipping Methods & Delivery Times:

We offer a range of shipping options depending on your location. Delivery times are approximate and may vary based on the carrier and shipping method selected. The following are general time frames:

• Standard Shipping: 3-7 business days

Please note that delivery times are subject to availability and carrier delays. Certain locations or situations may require additional time.

Shipping Costs:

• Shipping costs are calculated based on the size, weight, and destination of your order.
• You can view the exact shipping cost before completing your purchase at checkout.

International Shipping:

• We are currently ship within Australia only. No international shipping.

Order Tracking:

• Once your order has shipped, you will receive an email with tracking information.
• You can use this tracking number to monitor the progress of your shipment online.

Address Issues:

• Please ensure that your shipping address is correct before completing your order. We are not responsible for any delays or issues arising from incorrect or incomplete addresses.
• If there’s an issue with your address, please contact us as soon as possible so we can make corrections before your order is processed.

Lost or Stolen Packages:

• We are not responsible for lost or stolen packages. Once a package has been marked as delivered by the carrier, we are unable to assist with any claims. If you suspect your package is missing, please contact the carrier directly to resolve the issue.

Customer Service:

If you have any questions about shipping or need assistance, please contact our customer service team at info@trluxd.com.au, and we’ll be happy to help!